VGate ("we", "our", "us") is committed to protecting the privacy of society admins, residents, and security guards who use our platform. This policy explains what data we collect and how we use it.

1. Information We Collect

Account data: Name, mobile number, email address (optional), society membership details.
Society data: Unit details, maintenance charges, payment records, complaints, notices.
Visitor data: Name, vehicle number, visit timestamps, photos captured at gate.
Usage data: App activity logs for debugging and improving the service.
Device data: FCM token for push notifications, device OS version.

2. How We Use Your Information

To provide and operate the VGate platform.
To send maintenance payment reminders and society notifications.
To process payments via Razorpay (we do not store card details).
To improve the AI voice check-in accuracy.
To respond to support requests and feedback.

3. Data Sharing

We do not sell your data to third parties. Data is shared only with:

Razorpay — for payment processing (their privacy policy applies).
Firebase (Google) — for authentication and push notifications.
AI Processing — voice input text is processed for check-in parsing. No personal data is retained beyond the request.

4. Data Storage & Security

All data is stored on servers within India.
Data is encrypted in transit (TLS) and at rest.
Access is restricted to authorised personnel only.
We conduct regular security reviews.

5. Data Retention

Active account data is retained for the duration of your subscription.
After cancellation, data is retained for 90 days for export, then permanently deleted.
Visitor logs are retained for 12 months by default.

6. Your Rights

Access your personal data at any time from the app.
Request deletion of your account and associated data.
Export your society's data in CSV format (contact support).
Opt out of non-essential communications.

7. Children's Privacy

VGate is not intended for users under 18. We do not knowingly collect data from minors.

8. Cookies

The VGate mobile app does not use cookies. The VGate website uses minimal session cookies required for form functionality only.

9. Changes to This Policy

We will notify you via email and in-app notification of any material changes to this policy at least 30 days in advance.

10. Contact for Privacy

For privacy-related requests or questions, contact us at privacy@vgate.in.

Registered address: India

Privacy Policy